Returns & Refunds Policy
At Tech Hub, we aim to make shopping and after-sales support clear and straightforward. This policy covers product returns and exchanges, custom fabrication, and service bookings.
1. Product returns and exchanges
You may request a return or exchange within 14 days of receiving your product, without giving a reason and without incurring costs, subject to applicable law and its exceptions. The product must be in its condition at the time of sale, with its accessories and packaging where applicable. Please provide your order number or proof of purchase.
2. Defective, incorrect, or non-conforming products
If your product is defective, does not match its specifications, or you received the wrong item, contact us within 30 days of receipt to request an exchange or refund at no additional cost, in accordance with your statutory rights. Include your order number, a description of the issue, and photos if available. Eligible requests are resolved within one week of contacting us, with refunds made through the original payment method.
3. Custom 3D printing and fabrication
Products made to specifications you approved are excluded from change-of-mind returns when they meet those specifications, subject to applicable legal exceptions. If a custom product is defective or does not match the agreed specifications, contact us so we can review the issue and provide an appropriate remedy without affecting your statutory rights.
4. How to submit a request
- Contact us on Chat with us on WhatsApp or email info@tech-hubeg.com.
- Include your order number, product name, and reason for your request, if applicable.
- Our team will confirm the return or exchange arrangements and delivery address. Please contact us before sending the product.
- Include the product’s accessories and pack it securely to protect it during transport.
5. Refunds
Once your return is confirmed as eligible, we will notify you when the refund has been issued to your original payment method. Your bank or payment provider may take additional time to display the funds. These processing arrangements do not affect any deadlines or rights established by law.
6. Order cancellations and service bookings
To cancel an order before shipping, contact us as soon as possible. Service bookings may be cancelled or rescheduled by contacting us at least 24 hours before the appointment. Requests made closer to the appointment, and custom work already in production, are reviewed according to the stage of completion and the terms agreed at booking, while preserving your statutory rights.
7. Your statutory rights
This policy does not limit your rights under Egyptian Consumer Protection Law. Where a different legal requirement applies, that requirement takes precedence.